- Achieve and exceed company established sales goals.
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Must completely understand and effectively communicate all product offerings, building process, financing plans and mortgage process to help guide prospects/buyers.
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Prepare various reports accurately and completely including; competition reports for all the company’s competitors in their division, Sales and Traffic reports for the communities.
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Understand what competition is doing and be able to compare it with AWH.
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Must stay up to date on all community information (i.e., schools, utilities, tax information, shopping, local employment centers, and recreation areas) and any other information requested by AWH customers.
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Staying current with continuing education through seminars and training.
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Must understand all AWH sales agreements and addendum, complete them accurately and deliver in a timely manner.
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Maintain a good line of communication with all potential home buyers, employees, and vendors.
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Track and follow each homebuyer and service their needs throughout the sales process, with customer oriented service as set forth in AWH training.
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Staff site sales office and model homes during designated company hours as needed.
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Ensure the sales office and model homes are neat, clean, and well lit at all times.
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Walk sales office and model homes regularly and prepare a written punch list on a weekly basis for the builder in order to maintain the model in 100% condition.
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Ensure that all collateral and supplies are well stocked and consistent with company specifications.
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Place and monitor all on-site signage as needed (i.e. home site signs, inventory signs, open house signs, etc.).
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Maintain and understand the Lead Management System and ensure it is accurate and up to date.
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Develop, practice and deliver a strong sales presentation to prospective buyers consistent with company training.
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Completion of registration cards for all prospects.
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Evaluation of all traffic for quality.
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Conduct weekly scheduled builder meetings with written meeting minutes.
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Complete all company paperwork in a timely and accurate manner.
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Collect all required monies from home buyers.
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Maintain a good line of communication with Project Manager(s).
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Communicate the entire process to all home buyers with weekly updates during the construction of their home.
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Provide prompt attention to any customer concern by involving the appropriate parties.
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Maintain constant communication with the closing coordinator(s) to expedite all processes and ensure a swift closing process.
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Communication and weekly visits with Realtors in order to generate referral sales through excellent customer relations. Self and AWH promoting by attending various Realtor and HBA functions.
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Communication with buyers’ lenders during the process.
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Maintain a customer satisfaction rating of 90% or above.
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Maintain an acceptable cancellation rate.
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Follow each buyer until they reach a home buying decision and prepare a lost sales report on the buyers who did not buy from Ashton Woods.
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Attend all sales meetings and company functions.
- Must be able to use word processing, e-mail, spreadsheets, presentation (PowerPoint), database and newsletter (Adobe) software for advanced internal and external communications, creation of reports and presentations and database maintenance.
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Ability to review, analyze and interpret information as well as trouble-shoot to solve problems.
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Knowledge of business English and ability to communicate patiently and professionally with both internal and external customers, both orally and in writing.
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Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.
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Ability to adapt in a changing workplace.
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Computer literacy, proficiency with Outlook, Excel, Word, Power Point and ability to learn new programs as needed.
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Knowledge of sales processes and procedures required.
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Ability to multi-task and prioritize several tasks without compromising quality of work or mission deadlines.
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Proven organization skills in a high paced work environment.
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Understand the building process and be able to communicate this effectively to prospects.
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Understand financing plans and mortgage process to help guide buyers.